This article is intended for a beginning to intermediate computer user. SymptomsAfter you install a Windows Vista Service Pack on a computer that is running Windows Vista, a hardware device does not work correctly. Additionally, if you open Device Manager, you might see an exclamation point next to the name of the hardware device. ResolutionThe device driver might not be installed or it might not be installed correctly. Follow these steps to determine whether Device Manager can find the device and to install or reinstall the device driver as necessary: Step 1: Determine whether the device driver is found in Device Manager
Step 2: Uninstall and reinstall the device driversIf no exclamation point appears next to the name of the device and the device does not function correctly, manually uninstall and reinstall the device drivers. To do this, follow these steps:
If the device is installed correctly and functions correctly, you have resolved the problem and you are finished. If the device is installed but still does not seem to be functioning correctly, go to the "Next steps" section. Step 3: Use Windows Update to find a device driverNote To use Windows Update, you must be logged on to the computer as an administrator. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site: http://support.microsoft.com/gp/admin Follow these steps to use Windows Update to scan for a device driver:
If Windows Update is unable to locate the required device driver, contact the device manufacturer to download the latest device driver for Windows Vista. For information about how to do this, see the "More Information" section. NEXT STEPSIf these steps did not resolve your issue, you may want to ask someone you know for help, or you may want to contact the device manufacturer. You can also use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web site provides include the following:
If you continue to have problems after you use these Microsoft Web sites or if you cannot find a solution to the problem on the Microsoft Support Services Web site, click the following link to contact Support. http://support.microsoft.com/contactus More InformationFor information about how to contact hardware and software vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
948481 You experience problems with sound after you install Windows Vista Service Pack 1 Fix problems in which devices do not work or are not detected in Windows |