Why do my FaceTime calls keep dropping?

Users have reported the problem of iPhone or iPad disconnecting from WiFi during FaceTime and Audio Calls. You will find below the steps to fix the problem of FaceTime Disconnecting from WiFi.

FaceTime Keeps Disconnecting from WiFi

In many cases, the problem of iPhone or iPad unexpectedly disconnecting from WiFi during FaceTime Calls is known to be due to the WiFi Assist feature, trying to switch iPhone from WiFi to Cellular Network.

If the problem persists, even after disabling WiFi Assist, there could be other reasons for this issue, ranging from minor glitches to Network related problems or change in Network Settings.

1. Turn OFF WiFi Assist

Many users have reported fixing the problem of WiFi disconnecting from iPhone during FaceTime and Audio Calls by disabling WiFi Assist.

Go to Settings > Cellular and disable WiFi Assist by moving the toggle next to WiFi Assist to OFF position.

After this iPhone won’t be able to switch to Cellular Network, even if your WiFi network fluctuates in strength.

2. Restart iPhone

Unexplained technical glitches that can often lead to problems on iPhone can be fixed by rebooting the device.

Go to Settings > General > scroll down and tap on Shut Down.

Wait for 30 seconds and restart your device by pressing the Power button.

3. Renew DHCP Lease

Obtain a New IP Address for your iPhone by renewing the DHCP lease and this should help in fixing the problem.

Go to Settings > WiFi > tap on your WiFi Network Name.

On the next screen, scroll down and tap on Renew Lease option.

On the confirmation pop-up, tap on Renew Lease to confirm.

4. Disable VPN

If you are using VPN, disable the VPN service on your iPhone and see if this helps in fixing the issue.

Go to Settings > General > VPN > move the toggle next to Status to OFF position.

4. Forget WiFi Network and Rejoin

Note down your WiFi Password and follow the steps below to Forget WiFi Network and rejoin the Network.

Go to Settings > WiFi > select your WiFi network > on the next screen, tap on Forget This Network option.

On the confirmation pop-up, tap on Forget to confirm. Wait for 60 seconds > select your WiFi Network > enter WiFi Network Password to join the Network.

5. Restart Modem/Router

In above steps did not help, the problem might be due to a glitch in Modem/Router.

1. Switch OFF the Power Supply to Modem/Router – Use the ON/OFF button (if available) or unplug the power cable from wall socket.

2. Wait for 60 seconds and switch ON the Power Supply to Modem/Router.

6. Reset Network Settings

Note down your WiFi Network Password and follow the steps below to Reset Network Settings on your iPhone to original or Factory Default settings.

Go to Settings > General > Reset > select Reset Network Settings option.

On the confirmation pop-up, tap on Reset Network Settings again confirm.

After this, connect your iPhone to WiFi Network again and see if your iPhone is still disconnecting from WiFi during FaceTime.

If you have an iPhone or an iPad you’ve definitely had some “FaceTime” with your family or friends. It is a very good service used for video chat. But sometimes FaceTime loses connection, you’ll see the app dropping the Wi-Fi connection or connecting and failing at that.

It’s not only you that are seeing these kind of issues with FaceTime. Luckily there is a simple and quick solution to fix all this and prevent FaceTime from dropping calls, being stuck or simply not working.

Before engaging in time consuming troubleshooting, make sure all participants in the FaceTime group call meet these requirements:

• running iOS 12.1 or newer;
• supported devices: iPhone 6s or later, iPad Pro or later, iPad Air 2, iPad Mini 4;
• located in countries, regions or running on carriers that support FaceTime calling;
• call forwarding is off;
• there’s at least one Internet connection active – WiFi or 4G / LTE.

If all of the above are OK and FaceTime keeps dropping still, then try the following:

• Make sure “use cellular data” is on for FaceTime, if you’re using it over mobile data.
• Is FaceTime on? (Settings > FaceTime) You may need to turn it off and then on again.
• Restart your device.
• Update to the latest available version of iOS.

When you’re on a FaceTime call, it requires a good amount of bandwidth from your Internet connection to work properly, so when determining why your FaceTime loses connection, you should look at your Internet connection.

It might be that your Internet connection is too slow and doesn’t have enough bandwidth for video streaming, or that the connection is flaky and experiencing excessive packet loss. What’s worse, is that both of these issues are often amplified when you are on the move since mobile devices can not easily transition between different Wi-Fi networks or cell towers without interrupting apps and dropping calls, such as the ones from FaceTime.

Regardless of the root cause, by default iPhones and iPads are designed to only use one Internet connection at a time, despite the fact that they are often connected to both Wi-Fi and mobile data. But, what if you could use BOTH connections for their combined speed and reliability?

Speedify is a secure and fast bonding VPN that changes the way your iPhone connects to the Internet. Instead of just using one connection, Speedify allows your mobile device to connect to the Internet over both Wi-Fi and mobile data simultaneously. This instantly increases your connection bandwidth and reliability and provides a better and uninterrupted FaceTime calls so you won’t experience the slightest “hiccup” (buffering) or disconnect issues.

Speedify also monitors the quality of your Internet connections. When it detects that a signal is weak or that the network is too slow, it will automatically and seamlessly reroute the data through the other working connection. Best of all, when the other connection is back online and reliable, it begins using it again – automatically and in the background. Say goodbye to FaceTime dropping calls!

In addition to delivering a faster Internet experience to your mobile device, Speedify uses cutting-edge technology to quickly encrypt all the data sent to and from your device. Speedify keeps you safe from compromised Wi-Fi networks, snooping ISPs, and other threats and was designed to have zero impact on your iPhone’s battery life. It is also smart enough to try and send as much data as possible through Wi-Fi instead of over more expensive mobile data connections – saving you from potential overage fees from your carrier!

Using Speedify you will have the peace of mind that whenever you’re going to call your dear ones on FaceTime, whether you’re at home, in the office or on the train in the middle of the desert, your call will not get dropped. Get started with Speedify now for FREE – no strings attached no email sign-up necessary!

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