What is the food stamp number

OTDA Home Resources for Working Families Electronic Benefits Transfer (EBT)

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Get the ConnectEBT Mobile App
It’s the easy and free way to manage your EBT Card
First Time Mobile App and Website Users
How do I use and access my cash and SNAP benefits?
Cash Purchases
Toll-Free Customer Service Helpline
EBT Account Website

Access your EBT account.

Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations.

Access your EBT account.

1-888-328-6399

Get the ConnectEBT Mobile App

The ConnectEBT app is the fast and easy way to monitor your EBT Card’s available balance, deposits, and transaction activity. ConnectEBT.com is always available 24-hours a day. The ConnectEBT App is available for download in the Apple App Store and Google Play Store.

It’s the easy and free way to manage your EBT Card

Check your available balance anytime, anywhere
Review up to 12 months of transaction history
Confirm your last deposit
Change your PIN

First Time Mobile App and Website Users

You must register your EBT Card account and select your User ID and password by using either the ConnectEBT mobile app or at ConnectEBT.com for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering.

If you already have your ConnectEBT.com User ID and password, you’re ready to use the same ID and password for the ConnectEBT Mobile App.

How do I use and access my cash and SNAP benefits?

New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.

Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

Swipe the card.
Enter your PIN in the machine at the checkout line.
Only you should enter your PIN.
Always check and keep your receipts for your EBT purchases.

For more information:

You can use your EBT card at:

Retail stores
Farmers’ Markets

Cash Purchases

Any item may be purchased using your cash benefit account where EBT cards are accepted.
Please be advised that certain types of businesses are not allowed to let you use your EBT cash benefit to purchase items or to withdraw cash on their premises. This restriction applies whether the business is located in New York, in another state, or on Tribal lands.
- Businesses are not allowed to let you use your EBT card, nor should you use your card, at:
  - Liquor stores
  - Wine stores
  - Beer/beverage centers
  - Race tracks
  - Casinos
  - Video lottery facilities
  - Off-track betting facilities
  - Commercial bingo facilities; and
  - Places that provide adult oriented entertainment in which performers take off their clothes or perform without clothes

Toll-Free Customer Service Helpline

The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

Check your SNAP or cash account balance information.
Hear your last ten transactions.
Request a printed 2-month statement of your account history.
File a claim if you suspect that a transaction error occurred.
Change your PIN.
Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

EBT Account Website

EBT cardholders can obtain information in English and Spanish about their accounts by going to https://www.connectebt.com.

Login using your most recent active card number and PIN.
Create an account ID and password.

Once you sign in with a valid card number and PIN, the following are some of the available functions:

Check your SNAP or cash account balance information.
Review up to 15 months of transaction history.
Request a printed 2-month statement of your account history.
Change your PIN.
Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

For more information:

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I lost my EBT card. How can I get a new one?

You can make a toll-free call.
The Alabama EBT number is 1-800-997-8888.

What if I lost food when my power was out because of the disaster?

The Alabama Department of Human Resources (DHR) gives replacement food stamps in disasters.
Contact your local DHR office.
If you asked for replacement food stamps and were denied, you can appeal.
To appeal, write to the food stamp office where you applied.

Can I get disaster food stamps?

Visit the Alabama Department of Human Resources website at www.dhr.alabama.gov and view the "News" items on the left side of the page to read which disaster-designated counties are eligible for the Disaster Supplemental Nutrition Assistance Program (D-SNAP).
D-SNAP is designed to provide disaster food benefits to people who might not ordinarily qualify for the Food Assistance Program.
If you applied and got denied, you can appeal. To appeal, write to the food stamp office where you applied.
You have to show that the disaster damaged your home or you had other losses from the disaster.

What must I do to qualify for the benefits?

You must apply in person or have an authorized representative apply for you.
You must have disaster damage to your home, loss of food, expenses related to protecting your home, or lost income as a result of the disaster.
You must meet income limits composed of net household income plus available liquid resources (cash or money in the bank).
If you submit incorrect information to get benefits fraudulently, you will have to repay any benefits that you received and you may be disqualified from the food assistance program, fined, or imprisoned.

What is the difference between "expedited" food stamps and "emergency" food stamps?

Usually, "expedited" food stamps are regular food stamps that very needy people get a week after applying.
Disaster or "emergency" food stamps are short-term disaster benefits offered in select areas to people not eligible under normal rules. These food stamps go to people who need food assistance because they have lost income and other financial resources because of the disaster.
Not everyone with disaster related food losses can get disaster food stamps.
To get disaster food stamps (D-SNAP), you must meet federal eligibility requirements.
Emergency food stamp benefits can also give extra help to people who get regular food stamps.

How can I learn what the federal eligibility requirements are for D-SNAP?

You can review the current income eligibility guidelines for the D-SNAP program here.

Where can I get more information?

You can go to the USDA Food and Nutrition Service's Disaster Assistance website.

Reviewed May 2014

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