Why is my camera not working on my surface?

I have had long-running issues with the front camera on my Surface Go, mainly in that the Win 10 Camera app never showed anything but black, Zoom crashed as soon as front camera was selected, and occasional bluescreens on startup with iacamera64.sys as the culprit.

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Solution 1: Update your Surface camera driver
Solution 2: Update your Surface camera app in Microsoft Store
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The solutions that I attempted without success were the following:

Disable and enable front camera in Device Manager

Disable and enable front camera in UEFI

Uninstall and reinstall drivers for the front camera

Roll back drivers to an earlier version

Reinstall Windows 10

What finally solved my issues was this driver package from Lenovo, for their tablet using the same camera solution: https://support.lenovo.com/de/en/downloads/DS112297

I simply installed it and both front and back cameras are now working again! I haven't used this for long enough to say if the occasional bluescreens are gone, but I'll update this post if that turns out to be an issue.

I figured sharing this would be a good idea since I tried the majority of solutions found online and never saw this one mentioned. Hope this helps someone!

If you’re on Surface Book or Surface Pro, and your camera stops working, you’re not alone. Many users are reporting it. But the good news is you can fix it easily by yourself. Here’re 2 solutions you can try to fix this problem in Windows 10. Try the Solution 2 if the Solution 1 doesn’t work. Solution 1: Update your Surface camera driver Solution 2: Update your Surface camera app in Microsoft Store

Solution 1: Update your Surface camera driver

This problem could be caused by an old or incorrect camera driver on your Surface. You can solve it through updating your camera driver. Follow these: 1) On your keyboard, press the Windows logo key
and X at the same time to open the quick-access menu. 2) Click Device Manager.

3) Right-click on Microsoft LifeCam Front/Rear in Imagining devices. Then click Update driver. Note: You can update both camera drivers or the one with problem.

4) Click Search automatically for updated driver software.

5) Windows should then detect the update for your camera. Follow the on-screen instructions to finish the update. IMPORTANT: For some reasons, sometime Microsoft cannot detect the update for you. Instead, you can download the latest drivers from the official Microsoft website. Or If you’re not confident playing around with drivers manually, you can do it automatically with Driver Easy. It’s a tool that detects, downloads and (if you go Pro) installs any driver updates your computer needs. To update your drivers with Driver Easy, just click the Scan Now button, then when it lists the drivers you need to update, click Update. The correct drivers will be downloaded, and you can install them – either manually through Windows or all automatically with Driver Easy Pro.

6) Restart your Surface and see if your camera works.

Solution 2: Update your Surface camera app in Microsoft Store

This problem could also be caused by the bug of your Surface camera. You can solve it through updating your camera app in Microsoft Store. Follow these: 1) Type store in the search box and click Store from the top.

2) Click the more options button on the right of Search, then click Downloads and updates.

3) Click Get updates.

4) Then your Windows camera app should be updated to the latest one.

5) Restart your Surface and see if your camera works.

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So you’ve got yourself a shiny new Surface Book i7 or perhaps a Surface Pro 4 to use around the house and the office. Working in Microsoft’s ecosystem has never been so beautiful. But there’s just one problem. Your device’s camera isn’t functioning, so you can’t scan those important documents using Office Lens like you would normally, nor can you use Microsoft’s Skype app to video chat with your colleagues. Like with all things Windows, this is most likely a driver problem and can be fixed with a little bit of effort by following these steps:

Open the Windows Device manager. This can be done by right clicking the start button and navigating to the device manager button.
Scroll down to > Imaging Devices > Microsoft LifeCam Front/Rear. Depending on if one of your cameras is non-functional or both are, you may select one, the other or both.
You should select the option that states “Update driver”, this searches your device and the web for pending driver updates and installs them. If you have an update pending, skip the next step – if not then proceed.
If you have been unable to find an update for your device, you can now right click on the driver again and select “Uninstall device”. Do not check the box that states “delete this driver from device”.
You can now restart your device, the Surface Pro should be able to reinstall drivers properly by itself and restore the camera functions.

If this does not fix your camera issue, then it just might be a hardware failure issue, in which case you should be able to pop by a Microsoft Store and get it fixed. Any other Surface tips you would be interested in? Let us know in the comment below.

Tags: cameraHardware failiureMicrosoft Windows 10Surfacetip