Hi there. I'm on my xbox right now just trying to play whatever, and whenever I select a game to play and error pops up: "The person who bought this needs to sign in." Show
Code: 0x803f9006 This has happened with every game I've tried, even offline single player only games like The Witcher 3. All my games were bought by me obviously, and I'm signed in to the account I bought them on. I've already hard reset twice, signed in and out multiple times, and set my xbox as my home xbox. I don't know what else to do. Any help or advice would be greatly appreciated!
XINSTALL BY CLICKING THE DOWNLOAD FILE
If you’re an Xbox user, you’ll definitely understand the frustration felt when Xbox One My games and apps won’t open. You probably also tried to figure out in your mind what could be the problem, or try to retrace your steps back to where it started, or what you could have done to set it off. Most times, when you try to start the game and/or app, the splash screen displays for a few seconds before sending you back to the Home screen. The good news is, you don’t need to scratch the hairs off your head trying to figure out how to fix it because we’ve got solutions that can help you when your Xbox One My games and apps won’t open. If this describes what you’re going through, try these solutions to resolve the issue depending on whether it is the games or apps that won’t open. How can I fix game/ app launch issues on Xbox One:
If your app/apps don’t start, try the next solution. Solution 2: Restart your console
If you cannot access the Xbox One guide or the console is frozen, press and hold Xbox button for 10 seconds till it turns off, then touch Xbox button again to restart the console, and launch the app. Xbox One guide isn’t opening? Don’t worry, we’ve got the right solution for you. Solution 3: Uninstall and reinstall appIf Xbox One My games and apps won’t open, you can try to uninstall and reinstall the app again using the steps below:
Solution 4: Check Xbox Live service status/Restart app/Restart Xbox One consoleIf you see an error 8027025A, it may mean there’s a problem with Xbox Live service, the app didn’t load in good time, or there’s a log in issue with your profile. In this case, check Xbox Live service status, restart the app and/or restart your console.
If a certain game doesn’t allow sharing to Xbox Live, you can fix it by following the simple steps from this guide. Xbox Live networking service is missing? Take a look at this dedicated guide to find the best solutions for the issue. Solution 5: If games won’t open, exit the Home screen
Does the game open after exiting Home screen? If not, try the next solution. Solution 6: Reboot the consoleA full power cycle could fix the problem when Xbox One My games and apps won’t open. Here’s what to do:
Does this help? If not, you can try the next solution. Solution 7: Test network connectionSometimes network connections affect your ability to play games on Xbox One console. Follow the steps below to test your Xbox Live connection:
If successful, your Xbox One console will connect to Xbox Live. If you are asked to update your console software, select Yes to confirm. Your Xbox console won’t update? Don’t let that ruin your day. You can fix it easily by following this guide. Solution 8: Delete your profile then add it back againIf your Xbox One My games and apps won’t open, the problem may be your profile or a profile on the console whose data may be corrupted.
To fix this, you can delete the profile, then add it back again using the steps below:
Your Xbox console failed to read the profile? Don’t panic, we’ve got you covered. Once you remove the account, download the profile again to create a new, fresh version using the steps below:
Note: Do NOT select Get a new account, unless you want a completely new account. Once you follow the steps above, the console will lead you through the account set up process. Follow the prompts until you get back to the Home screen, then try playing the game again. If this doesn’t help, try the next solution. If you get The current profile is not allowed error on Xbox, follow the steps in this guide to get rid of it. Solution 9: Clear local save and re-sync with cloudIf Xbox One My games and apps won’t open, and the local save for your games is corrupted, delete it then re-sync with the cloud to fix the problem, using the steps below:
Once you restart the console, re-sync the games you saved to the cloud, which automatically stores them as you’re connected to Xbox Live. Try to play the game again. Your Xbox One won’t turn on after a shutdown? Fix it quickly with the help of this step-by-step guide. Solution 10: Verify the game was bought under your accountIf you’re playing a digital game, the account that bought the game should be the same one you use to sign in to Xbox Live. You can verify this by checking Xbox Live purchase history. Solution 11: Check the license for the gameIf you don’t have a license for the digital game, then it will not open. Similarly, if the account that was used to purchase the game is not on your console, then the game won’t open. Solution 12: Reposition your Xbox One console to fix Xbox One My games and apps won’t openIs your console positioned on a flat, horizontal surface? If not, it is good to note that repositioning it means Xbox One games and apps won’t open. Position it on a level, stable surface without clutter, then try to play your game again. Solution 13: Clean game disc and check for damagesIf you’re not using digital games, but using a disc instead, games may not open because of a dirty disc, or a disc with too many fingerprints on it. Try to clean the disc using a soft cloth, and see if it fixes the problem. Check game disc for damage at the back side, either scratches or other damages because this prevents the game from playing. Solution 14: Try a different game discIf you have a clean disc, the issue may be your console’s disc drive. You can try playing a different disc and check if the problem recurs. If it plays, then the drive isn’t the cause. Did any of these solutions fix the Xbox One My games and apps won’t open problem? Share with us your experience in the comments section below. RELATED STORIES TO CHECK OUT:
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