What is the difference between ISO 9000 and 9001?

The term “quality management” refers to a system of activities that helps businesses and organizations determine how well they are meeting the expectations of their customers and stakeholders.

ISO 9000 and ISO 9001 are international standards for quality management systems that are exceedingly similar, yet they are different too.

ISO 9000 vs ISO 9001

The main difference between ISO 9000 and ISO 9001 is that ISO 9000 is a series of standards that defines the quality management system required for a company to become certified with the standard, whereas ISO 9001 is an international standard for quality management systems that was first released in 1987.

The companies choose to implement an ISO 9000 quality management system to improve their operational efficiency.

The resulting certification is a useful way for companies to show their customers that they are committed to providing products and services of consistently high quality.

ISO 9001 is one of several management system standards published by the International Organization for Standardization (ISO).

It provides a widely-used set of guidelines for companies seeking to improve their quality management practices. The standard contains a set of requirements for a quality management system of any size and type.

Comparison Table Between ISO 9000 and ISO 9001

What is ISO 9000?

ISO 9000 is a standard for quality management systems. It can help organizations ensure that the products and services they provide are delivered consistently.

Moreover, it establishes the standards of good practice across all types of organizations that produce goods and services.

ISO 9000 is the world’s most widely used quality management system. It began when the International Organization for Standardization, a global consortium of national standards organizations in over 100 countries, was formed.

The organization was formed by 51 national standards bodies from Europe and North America to define how organizations can integrate quality into their operations.

Since then, ISO 9000 has been ratified by more than 150 national standards bodies globally, including the United States certification bodies, a third of all economies.

Companies also benefit from ISO’s recognition of and support for reduction, reuse, and recycling. Since the adoption of ISO, ISO 9000 has been adopted as an umbrella standard.

Consistent quality standards make it easier for suppliers to meet customers’ demands while reducing time spent on paperwork and negotiations around contract terms.

Retailers and distributors can use these consistent standards to ensure that their customers receive the same quality level at all times, instead of having to check documents from multiple suppliers regularly.

What is ISO 9001?

ISO 9001 establishes a quality management system that is based on customer satisfaction. It is a guideline that describes how organizations should approach their business operations about meeting customer requirements.

It also emphasizes the need for an organization to provide constant improvement in the way they do business, with the goal of long-term gains such as improving operational efficiency and reducing costs.

ISO 9001 is divided into two main parts implementation part 1 and continued development part 2. Part 1 contains requirements that are mandatory for all companies to be certified under ISO 9001.

These guidelines help companies to identify, analyze and solve problems, as well as continuously improve their quality management system and thus the products or services they offer.

ISO 9000 is a series of standards for quality management that define the structure and basic principles of an organization’s quality management system.

Companies certified to ISO 9001 are evaluated based on the process used to achieve customer satisfaction.

It’s used to verify a company’s quality assurance process and ensure that it can provide consistently high-quality products or services.

Main Differences Between ISO 9000 and ISO 9001

1. ISO 9000 is a standard of quality management that is used globally in the field of business, whereas ISO 9001 is an implementation standard for this quality management system.
2. ISO 9000 is designed to help organizations that need to implement a quality system that can be effectively implemented and continually improved, whereas, The ISO 9001 is designed on four key quality management principles customer focus, leadership, process approach, and continual improvement.
3. ISO 9000 does not have any restrictions on a particular industry, whereas ISO 9000 has any restrictions on a particular industry.
4. The fragments of ISO 9000 are five, whereas the fragments of ISO 9001 are two.
5. The illustrations of ISO 9000 encompass healthcare, food, retail, and manufacturing, whereas the illustrations of ISO 9001 encompasses settlement, management, client relations, and internal inspections.

Conclusion

The broad focus of ISO is to develop and publish international standards that help provide solutions to problems faced by businesses and organizations worldwide.

The series encompasses six standards in three categories ISO 9000 requirements, which outline basic principles for quality control, ISO 9002, which states the requirements for an organization when performing quality assurance.

ISO 9000 includes guidelines for how a company’s products and services should be managed to meet the needs of customers, ensuring that there are no negative effects on these products.

ISO 9001 guides how companies should manage their quality-related processes, including information flow and communication via a hierarchy.

References

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Quality Glossary Definition: ISO 9000 series standards

ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system. They are not specific to any one industry and can be applied to organizations of any size.

ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. It should be considered to be a first step or the base level of a quality system.

• ISO 9000 vs. 9001
• 30 years of ISO 9000
• ISO 9000 resources

ISO 9000 is a series, or family, of quality management standards, while ISO 9001 is a standard within the family. The ISO 9000 family of standards also contains an individual standard named ISO 9000. This standard lays out the fundamentals and vocabulary for quality management systems (QMS).

ISO 9000 series of Standards

The ISO 9000 family contains these standards:

ASQ is the only place where organizations can obtain the American National Standard Institute (ANSI) versions of these standards in the ISO 9000 family.

ISO 9000 history and revisions: ISO 9000:2000, 2008, and 2015

ISO 9000 was first published in 1987 by the International Organization for Standardization (ISO), a specialized international agency for standardization composed of the national standards bodies of more than 160 countries. The standards underwent revisions in 2000 and 2008. The most recent versions of the standard, ISO 9000:2015 and ISO 9001:2015, were published in September 2015.

ASQ administers the U.S. Technical Advisory Groups and subcommittees that are responsible for developing the ISO 9000 family of standards. In its standards development work, ASQ is accredited by ANSI.

ISO 9000:2000

ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.

The ISO 9000:2000 revision had five goals:

1. Meet stakeholder needs
2. Be usable by all sizes of organizations
3. Be usable by all sectors
4. Be simple and clearly understood
5. Connect quality management system to business processes

ISO 9000:2000 was again updated in 2008 and 2015. ISO 9000:2015 is the most current version.

ISO 9000:2015 principles of Quality Management

The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply to promote organizational improvement.

1. Customer focus
   • Understand the needs of existing and future customers
   • Align organizational objectives with customer needs and expectations
   • Meet customer requirements
   • Measure customer satisfaction
   • Manage customer relationships
   • Aim to exceed customer expectations
   • Learn more about the customer experience and customer satisfaction
2. Leadership
   • Establish a vision and direction for the organization
   • Set challenging goals
   • Model organizational values
   • Establish trust
   • Equip and empower employees
   • Recognize employee contributions
   • Learn more about leadership
3. Engagement of people
   • Ensure that people’s abilities are used and valued
   • Make people accountable
   • Enable participation in continual improvement
   • Evaluate individual performance
   • Enable learning and knowledge sharing
   • Enable open discussion of problems and constraints
   • Learn more about employee involvement
4. Process approach
   • Manage activities as processes
   • Measure the capability of activities
   • Identify linkages between activities
   • Prioritize improvement opportunities
   • Deploy resources effectively
   • Learn more about a process view of work and see process analysis tools
5. Improvement
   • Improve organizational performance and capabilities
   • Align improvement activities
   • Empower people to make improvements
   • Measure improvement consistently
   • Celebrate improvements
   • Learn more about approaches to continual improvement
6. Evidence-based decision making
   • Ensure the accessibility of accurate and reliable data
   • Use appropriate methods to analyze data
   • Make decisions based on analysis
   • Balance data analysis with practical experience
   • See tools for decision making
7. Relationship management
   • Identify and select suppliers to manage costs, optimize resources, and create value
   • Establish relationships considering both the short and long term
   • Share expertise, resources, information, and plans with partners
   • Collaborate on improvement and development activities
   • Recognize supplier successes
   • Learn more about supplier quality and see resources related to managing the supply chain

30 Years of ISO 9000

The ISO 9000 series of standards celebrated its 30th anniversary in 2017

First published in March 1987, ISO 9001: Quality management systems - Requirements has become the most successful standard in the history of the International Organization for Standardization.

The popularity of the ISO 9000 series paved the way for other management system standards, including: 

ISO 9001 certification

ISO 9001 is the only standard within the ISO 9000 family to which organizations can certify. Learn more about ISO 9000 training and certifications with ASQ’s ISO 9000 courses and learning materials.

Get started with ISO 9000

ASQ is the only place to get ANSI/ISO/ASQ Q9001-2015, the American National Standard version of ISO 9001:2015.

Available formats include:

Resources for ISO 9000 and Other Standards

You can also search articles, case studies, and publications for ISO 9000 resources.

Certifying the Certifier (PDF) Over a three-year period, Quality Management Company (QMC) improved itself from the inside out—and became ISO certified in the process. ISO 9001 provided QMC with a logical framework for developing a quality management system.

Prescription for Community-Based Healthcare Includes ISO 9001 (PDF) The Community Anticoagulation Therapy Clinic demonstrates how ISO 9001 principles can provide a framework for a community model of care delivery and patient safety. Customer and provider surveys demonstrate 100% satisfaction with the clinic, which uses a controlled document system based on ISO 9001, internal and external auditing, and preventive and corrective action plans.

Agricultural Firms Gain Competitive Edge With USDA’s ISO 9001-Based Verification Program (PDF) The U.S. Department of Agriculture’s Process Verified Program uses the ISO 9001:2000 standard to evaluate the quality management systems of agricultural businesses.

U.S. Air Force Earns High-Flying Results with Quality Management Specifications for Suppliers (PDF) Adopting ISO 9001 compliance as a sourcing criterion in its supplier selection process and requiring suppliers' quality management representatives to become ASQ Certified Quality Auditors have saved the Air Force millions of dollars and nearly eliminated critical defects in supplier products and services.

Continuous Improvement in Public Schools Through ISO 9001:2000 (PDF) Since Racine Unified School District achieved ISO 9001:2000 certification, the district has made notable progress in closing the achievement gap between demographic groups in reading and math, decreasing truancy and suspensions and increasing parent satisfaction.