Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?

MGT 475 Chapter 8

A leader in the first quadrant of the credibility matrix has a ______ of trust and a ______ of expertise

They have a high level of trust and a high level of expertise.

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix?

building relationships with co-workers

leaders who are new to college hires most likely fall into which of the following quadrants of the credibility matrix?

The degree to which someone tells others something and ensures that they understand what was said is called

communication effectiveness

In a systems view of communication, identify the immediate next step after "expression.

In the context of choosing an appropriate context and medium, oral communication is ideal when

communication needs to be two-way.

Which of the following is the correct sequence of events according to the systems view of communication

Intention, expression, reception, interpretation, feedback, new intentions

All of the following are ways leaders can improve communication skills EXCEPT:

using constructive sarcasm

Which of the following statements is NOT accurate concerning listening?

the best listeners are passive listeners

Which of the following statements is most likely true about active listening

Active listeners put the sender's message with questions and commenets

Which of the following statements about defensiveness is most likely FALSE?

defensiveness is an unnatural reaction when someone is criticized/

Which of the following statements is most likely true about defensiveness?

It occurs when someone feels threatened.

The _______ component of assertiveness skills concerns knowing where and when not to behave assertively

_______ is an effort to attain objectives by attacking or hurting others

Which of the following is the LEAST likely way to increase assertiveness?

Learning to say "yes" to others more often

Which of the following statements is true about assertive people?

They take responsibility for what they say

Which of the following is the most important step in conducting a meeting?

determining if the meeting is necessary

One way to maximize the attendance and benefits of a meeting is to

pick a time and place as convenient as possible for all participants.

_______ is defined as the process by which we perceive and respond to situations that challenge us

Which of the following would most likely result from too much stress?

All of the following are guidelines for effectively managing stress EXCEPT:

avoiding exercise late in the day

Which of the following would be best for managing stress?

Using progressive muscle relaxation techniques

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model

Triggering event;
your thinking/self talk;
feelings and behaviors

_______ use a graphic approach to systematically represent the root causes of a problem, the relationships between different causes, and sometimes a prioritization of which causes are most important

Cause-and-effect diagrams

Using the example of starting a new exercise program, which of the following would be restraining force in a force field analysis?

No regular exercise partner

Which of the following statements is true about force field analysis?

It is used as a tool for identifying the key elements affecting a problem situation.

Which of the following most likely makes up the evaluative component of listening skills?

knowing how well one can paraphrase a sender's message

Which of the following terms is best described as avoiding interpersonal conflict entirely either by giving up and giving in or by expressing one's needs in an apologetic, self-effacing way?

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming?

nominal group technique (NGT)

Is defined as the process by which we perceive and respond to situations that challenge us?

stress the process by which we perceive and respond to certain events, called stressors, that we appraise as threatening or challenging. Thus, stress is the process of appraising an event as threatening or challenging, and responding to it (Lazarus, 1998).

What is one of the most important components of leadership success and effectiveness?

Communication The art of communication is the most important element of leadership. You may have the best vision in the world, but if you can't effectively communicate it to your subordinates, it won't make much of an impact.

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix?