Chapter 16
27) ________ is the process of staffing a company and ensuring that employees are as productive as possible.A) Business process reengineeringB) Human resource managementC) Organizational diagnostics D) Industrial relations
B) Human resource management
28) Citizens of one country who are living and working in another are called ________.A) local employeesB) domicile residentsC) repatriates D) expatriates
29) Alec is an American working for a software company in Texas. He has been assigned to work on a project in China for a year. He would be considered as a(n) ________ in China.A) domicile residentB) expatriateC) host-country national D) third-country
30) The customary means by which a company fills up vacancies in its offices is called ________.A) a staffing policyB) an employment policyC) onboarding D) outsourcing
31) Which of the following is an appropriate and widely-used method for staffing international business operations?A) collective narcissismB) cronyismC) nepotism D) geocentric approach
32) Individuals from the home country manage operations outside the home country in ________ staffing.A) ethnocentricB) polycentricC) regiocentric D) geocentric
33) Which of the following statements is true of ethnocentric staffing?A) Ethnocentric staffing appeals to companies that maintain loose control over decision-making in branch offices abroad. B) Companies that use ethnocentric staffing formulate policies
B) Companies that use ethnocentric staffing formulate policies designed to work in every country in which they operate.
34) A(n) ________ policy can be pursued to hire employees at all levels in an organization.A) ethnocentric staffingB) polycentric staffingC) vertical integration D) horizontal integration
35) Which of the following statements regarding ethnocentric staffing is true?A) It can facilitate the transfer of special know-how.B) It is a relatively inexpensive policy to implement.C) It allows a company to "blend in" with the local market. D) It
A) It can facilitate the transfer of special know-how.
36) Which of the following is a major drawback of ethnocentric staffing?A) high costs of relocating managersB) loss of control over host-country operationsC) loss of control over home-country operations D) difficulty in the transfer of special know-how
A) high costs of relocating managers
37) In ________, operations outside the home country are managed by individuals from the host country.A) vertical integrationB) horizontal integrationC) ethnocentric staffing D) polycentric staffing
38) A(n)________ policy would give the foreign units of a company a degree of autonomy in decision-making.A) centralized productionB) vertical integrationC) mass customization D) polycentric staffing
39) An important advantage of polycentric staffing is that it ________.A) re-creates local operations in the image of home-country operationsB) eliminates the high cost of relocating expatriate managers and their families C) helps a company develop glob
B) eliminates the high cost of relocating expatriate managers and their families
40) The major drawback of polycentric staffing is the potential to ________.A) lose control of host-country operationsB) experience a high incidence of expatriate failureC) create barriers for the host-country office D) create legal problems for the ho
A) lose control of host-country operations
41) A company that hires the best-qualified individuals, regardless of nationality, to manage foreign operations is utilizing a ________ approach.A) horizontal integrationB) geocentric staffingC) ethnocentric staffing D) vertical integration
42) Which of the following statements is true of geocentric staffing?A) It reduces the high cost of relocating expatriate managers and their families.B) It employs managers exclusively from the home country to look out for the company's interests. C) It
C) It helps develop global managers who can adjust to any business environment.
43) A geocentric staffing policy is generally reserved for ________.A) top-level managersB) mid-level managersC) nonmanagerial employees D) lower-level staff
44) The major disadvantage of a geocentric staffing policy is its potential for ________.A) creating barriers for the host-country officeB) being costly due to high salaries and moving costs of managers C) creating legal problems for the home-country of
B) being costly due to high salaries and moving costs of managers
45) The process of forecasting both a company's human resource needs and its supply is called ________.A) human resource planningB) human resource accountingC) recruitment D) selection
A) human resource planning
46) Which of the following is the first phase of human resource planning?A) developing a plan to recruit and select people to fill vacant and anticipated new positionsB) estimating the company's future human resource needs C) taking an inventory of the
C) taking an inventory of the company's current human resources
47) Which of the following phases of human resource planning involves decruitment?A) developing a plan to recruit and select people to fill vacant and anticipated new positionsB) estimating the company's future human resource needs C) taking an inventor
A) developing a plan to recruit and select people to fill vacant and anticipated new positions
48) Planning for decruitment normally occurs when a company ________.A) discontinues manufacturing or selling in a marketB) finds that current HR levels are lesser than anticipated needsC) plans to establish multiple foreign subsidiaries D) hires new e
A) discontinues manufacturing or selling in a market
49) Which of the following terms is defined as the process of identifying and attracting a qualified pool of applicants for vacant positions?A) orientationB) outsourcingC) recruitment D) selection
50) To help speed up the process of getting approvals for local operations, a firm would most likely benefit from hiring ________.A) home-country managers from the company's headquartersB) managerial talent from the host country C) recent college gradua
B) managerial talent from the host country
51) ________ would most likely be recruited for nonmanagerial positions at foreign subsidiaries that do not require specialized skills.A) Recent graduates from colleges in the home countryB) Home-country specialists C) Workers from the local host-countr
C) Workers from the local host-country market
52) Companies typically recruit ________ to train individuals placed in more demanding nonmanagerial positions at foreign branches.A) workers from the local marketB) recent college graduates from the host countryC) qualified third-party nationals D) sp
D) specialists from the home country
53) The process of screening and hiring the best-qualified applicants with the greatest performance potential is called ________.A) performance appraisalB) orientationC) recruitment D) selection
54) The early return by an employee from an international assignment because of inadequate job performance is called ________.A) culture shockB) decruitmentC) reverse culture shock D) expatriate failure
55) Which of the following is a psychological process affecting employees living abroad and is characterized by homesickness, irritability, confusion, aggravation, and depression?A) social loafingB) groupthinkC) culture shock D) halo effect
56) The psychological process of readapting to one's home culture after working in a host-country culture is called ________.A) social loafingB) assimilation effectC) reverse culture shock D) expatriate failure
57) An expatriate manager who returns after a few years from an overseas assignment to find that there is no position for him in his home country office experiences a(n) ________.A) reverse culture shockB) expatriate failureC) cognitive dissonance D) a
58) Which of the following is a reason why there are only a few managers who are ready and willing to go to foreign branches on short notice?A) expatriate failureB) decruitmentC) culture shock D) social loafing
59) Which of the following is most likely to occur in the honeymoon stage of culture shock?A) new arrivals are fascinated by aspects of the new cultureB) individuals become annoyed by unpredictable quirks of the new culture C) emotions hit rock bottom f
A) new arrivals are fascinated by aspects of the new culture
60) Which of the following constitutes the most basic level of training to prepare managers for international assignments?A) environmental briefingsB) language trainingC) cultural assimilation D) field experience
A) environmental briefings
61) A manager could most likely gain information on a local area's housing, health care, transportation, schools, and climate by participating in ________.A) language trainingB) environmental briefingsC) field experience D) sensitivity training
B) environmental briefings
62) Which of the following offers insight into a host country's political, legal, economic, and social institutions as a way of enhancing environmental briefings?A) language trainingB) field experienceC) sensitivity training D) cultural orientation
63) Which of the following is the correct order of the different methods of cultural training from the least advanced to the most advanced?A) environmental briefings; language training; cultural orientations B) cultural orientations; field experience; la
C) cultural assimilation; language training; field experience
64) ________ teaches an expatriate a culture's values, attitudes, manners, and customs.A) Cultural assimilationB) Cultural orientationC) Language training D) Cultural environmentalism
65) Which of the following methods of cultural training involves the use of guerilla linguistics?A) cultural orientationB) language trainingC) cultural assimilation D) cultural narcissism
66) Which of the following trains managers to be considerate and understanding of other people's feelings and emotions?A) cultural orientationB) sensitivity trainingC) language training D) cultural narcissism
67) Which of the following approaches to cultural training gets a trainee "under the skin" of the local people?A) language trainingB) cultural narcissismC) sensitivity training D) cultural orientation
68) Which of the following training approaches involve employees visiting another culture, walking the streets of its cities and villages, and becoming absorbed by the culture for a short time?A) language trainingB) field experience C) sensitivity train
69) Which of the following international assignment preparation methods involves a trainee feeling the stresses inherent in living in the culture?A) language trainingB) field experienceC) sensitivity training D) cultural orientation
70) The most common inducement that companies offer managers to accept international postings is ________.A) fringe benefitsB) a financial bonusC) a vacation D) free housing
71) Managers who are asked to go into a particularly unstable country or one with a very low standard of living often receive a bonus called ________.A) hardship payB) performance-related payC) stock options D) fringe benefits
72) Which of the following is true of employee compensation in international companies?A) The most common inducement that companies offer managers to accept international postings is free accommodation. B) Companies need not cover the costs incurred by e
C) The greater mobility of labor affects the wages of nonmanagerial workers today.
73) The positive or negative condition of relations between employers and their workers is referred to as ________.A) international relationsB) labor-management relationsC) corporatism D) organizational hierarchy
B) labor-management relations
74) Large international companies tend to make high-level labor decisions at the home office because ________.A) it creates a sense of unity and solidarity between the labour unions and management members B) managers in the home office are better equippe
D) it gives them greater control over their network of operations around the world
75) ________ allows labor representatives in Germany to participate in high-level company meetings by actually voting on proposed actions.A) CentralizationB) CodeterminationC) Individualism D) Authoritarianism
Scenario: Swingset International
Scenario: Swingset International
A) expense to relocate managers
Scenario: Swingset International
79) An important advantage of the staffing policy recommended by Valerie is that it ________.A) re-creates local operations in the image of home-country operationsB) eliminates the high cost of relocating expatriate managers and families C) helps the co
B) eliminates the high cost of relocating expatriate managers and families
80) A major drawback of the staffing policy recommended by Valerie is ________.A) the potential for losing control of the host-country operationsB) the necessity of depending on managers who don't know the local culture C) the potential for creating leg
A) the potential for losing control of the host-country operations
81) Which staffing policy should Swingset consider if it wants its foreign operations to be managed by the best-qualified individuals regardless of nationality?A) nepotismB) ethnocentric staffingC) geocentric staffing D) employee referrals
Scenario: Gem Jewels
D) environmental briefings
83) If Gem Jewels wants its employees to get "under the skin" of the local people, it should provide ________.A) language trainingB) sensitivity trainingC) cultural orientations D) field experience
84) If Gem Jewels wants its employees to get "into the minds" of the local people, it should provide ________.A) language trainingB) sensitivity trainingC) cultural orientations D) environmental briefings
85) To teach its employees the values, attitudes, manners, and customs of the host-country culture, Gem Jewels should offer ________.A) language trainingB) environmental briefingsC) cultural assimilation D) field experience
Scenario: Mr. Yoshimura goes to Tennessee
87) Mr. Yoshimura's daughters are extremely unhappy and have been complaining every night about their lifestyle in the United States. They insist on returning to Japan. If Mr. Yoshimura gives in to his family members' pleas and decides to return home, whi
C) His case will represent an instance of expatriate failure.
88) If the family finds it difficult to adjust on returning to Japan after three years, they will experience ________.A) social loafingB) reverse culture shockC) expatriate failure D) halo effect
Scenario: You're Hired!Erica Els has just been promoted as vice president of human resources for Hudson Foods, a U.S.-based international frozen food corporation. Erica's first task is to staff the company's European subsidiary. 89) One lower-level posit
C) a native of the target market who has completed a one-year internship at Hudson Foods
90) One challenge facing Hudson Foods as it expands into Europe is getting through all the bureaucratic and legal regulations surrounding the food industry. Erica plans to hire a manager to ensure that this challenge is overcome. Who among the following w
A) a local manager with strong government contacts
91) The new subsidiary's production facilities will employ approximately 100 full-time nonmanagerial workers. Who among the following will Erica most likely recruit to fill these positions?A) highly productive workers relocated from developing nations B)
C) qualified workers from the local market |
Planning for decruitment normally occurs when a company
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