11.A user tells you that Microsoft Word gives errors when saving a file. What should you donext?a.Install Windows updates that also include patches for Microsoft Word.b.Ask the user when the problem first started.c.Ask the user to save the error message as a screenshot the next time the error occursand email it to you.d.Use Task Manager to end the Microsoft Word program.
Try the following options to help determine the root cause of your problem in Word. Select the image at the left or the option heading to see more detailed instructions about that option.
Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to Option 1. Additional resourcesIf you experience specific issues when you use Word, go to the following website to search for more information about your program version: Microsoft Office Support search: Word Detailed view of the optionsThe following section provides more detailed descriptions of these options. The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.To access a document but leave its final paragraph mark behind, follow these steps:
The /a ("administrative installation") switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:
For more information about the /a switch, see the following Knowledge Base article: 826857 "Description of the "/a" startup switch in Word." If the problem does not occur when you start Word by using the /a switch, try the next option. Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry subkey by using the default settings.
Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the "most recently used file" list on the File menu. Also, Word resets many of the settings that you may have customized in the Options dialog box.
Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur. To delete the Word Data registry subkey, follow these steps:
If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word. If the problem is not resolved, restore the original Word Data registry subkey, and then try the next option. Restore the original Word Data registry keyTo restore the original Word Data registry subkey, follow these steps:
If restoring the Word Data registry subkey doesn't work, go to the next option. The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word. To delete the Word Options registry key, follow these steps:
If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word. If the problem is not resolved, restore the original Word Options registry subkey, and then try the next option. To restore the original Word Options registry key, follow these steps:
Important This Option includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their default values, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it. Additionally, in certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation. To rename the global template file, follow these steps:
If Word starts correctly, you have resolved the problem (a damaged global template file). You may have to change several settings to restore your favorite options.
Note The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then select Search to view the topic. If the problem is not resolved, restore the original global template file (see below), and then go to the next option. Restore the original global template fileTo restore the original global template file, follow these steps:
When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins. To do this, follow these steps:
If the problem is not resolved after you disable the Startup folder add-ins, go to the next option. You can install COM add-ins to any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.To delete the COM add-ins registry keys, follow these steps:
If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem. To determine the problematic COM add-in program, follow these steps:
To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore. To change the default printer, follow these steps:
If the problem is resolved after you start Word, you have determined that the printer is causing the problem. If this is the case, contact the vendor to see whether there is an update for the printer driver. |