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As a manager, it’s important for you to understand how to manage different communication styles in order for your team to be productive, successful and satisfied. As you know, your team is made up of unique individuals who all have their own way of communicating. Your role as a manager is to navigate these differences so that you can take advantage of your team members’ competencies. In order to understand other people’s communication styles, it’s crucial for you to understand your own. Understanding other people tends to begin with working on our own self-awareness. A recent article by Forbes highlights the importance of self-awareness in tailoring your communication style appropriately in different instances:
In order to support you in understanding the 5 main communication styles, Fellow has put together a comprehensive guide that explains what communication styles are and details each communication style, including why it’s effective or ineffective. Keep scrolling down to get started! Communication styles are different approaches to expressing our thoughts, feelings and opinions. As a leader, it’s important to remember communication is multi-faceted and includes verbal and non-verbal communication, such as body language and facial expressions. Ask your direct reports about their communication style during your next one-on-one and record their answers on a collaborative meeting agenda to never forget. Try Fellow today! Why should managers learn about communication styles?Strong communicators tailor their communication style to the audience they’re in conversation with. As a manager or team lead, it’s important to understand your audience in order to communicate in a way that is going to be well-received. If you choose the wrong communication approach, it can cause individuals to not listen, feel disengaged or even spark conflict. That’s why it’s important you understand different communication styles to choose the most effective means of communication possible. According to Psychologist and Coach Claire Newton, a good understanding of the five basic styles of communication will help you learn how to react most effectively when confronted with a difficult person.
5 Types of Communication StylesThere are 5 main types of communication styles. Before we take a look at each style in detail here they are at a glance: These styles are used for both written and verbal communication. While they’re all very common in the corporate world, the assertive style is typically seen as the most effective communication style because it’s essentially a combination of the positive aspects of the other styles. Without further ado, let’s get into the details of each style. 1 Passive communicationPassive communication is typically associated with individuals who agree to whatever the others in the group want. Their individual opinions are kept to themselves, even when they tend not to agree, which causes passive-aggressive communication to take place. When a passive communicator fails to stand up for themselves time and time again, it can lead to frustration and resentment. An article by Learning Hub, depicts the passive communication style very effectively:
Why is the passive communication style ineffective?This style of communication is ineffective because the authentic ideas and thoughts of the individual are usually not shared with the rest of the team, thus putting a limit on the information that is distributed amongst the team. Simply agreeing with the majority doesn’t mean that these ideas are the most suitable or appropriate but simply, the most popular opinion. 2 Aggressive communicationAggressive communication is characterized by being controlling, demanding and sometimes hostile. As a polar-opposite of passive communication, an aggressive communicator will openly express their opinion without thinking twice, usually in a loud and dominant voice. These communicators are often insensitive to the rights of their peers and push people away by being disrespectful. Voicing opinions are important but when you express your viewpoint in a malicious, abusive way, it becomes completely ineffective. Why is the aggressive communication style ineffective?Usually, aggressive communicators want to intimidate others and get their way because others are too afraid to speak up against them. This completely defeats the purpose of having an honest conversation, which is meant to be an open dialogue, where each person involved has a chance to share their ideas and also listen to others. Submissive communicators are people who avoid conflict at all costs. This type of communicator tends to believe that other peoples’ needs are more important than their own and feel as if other peoples’ opinions are more intelligent and more valid than theirs. Psychologist, Claire Newton provides some behavioural characteristics of submissive communicators, highlighting:
Why is the submissive communication style ineffective?This style of communication is ineffective because it discounts the individuals’ own rights and needs. Having a victim mentality can be extremely harmful and is typically associated with a refusal to try new things. If you aren’t open to try new things, then you aren’t open to learn, grow and improve things. This is especially ineffective when a submissive communicator allows others to make decisions for them, losing sight of their wants and needs. 4 Manipulative communicationManipulative communicators are skilled at doing whatever it takes to gain a personal advantage in any given situation. There’s usually an underlying motive when they’re speaking and they try to influence others to their own advantage. Why is the manipulative communication style ineffective?This is an ineffective way to communicate because other people never know where they stand with a manipulative person. If you can’t trust your employees or co-workers, it creates a huge disadvantage on productivity and efficiency. Constantly having to decipher someone’s opinions and ideas to understand their true motive is exhausting. Being cunning and controlling is going to put a huge divide in the team, preventing cross-functional collaboration, effective teamwork, and amicable work relationships. 5 Assertive communicationOf the 5 communication styles, assertive communication is believed to be the most effective. Assertive communicators are able to express their honest thoughts in a polite and respectful way that considers other peoples’ opinions and feelings. The DS Psychology Group effectively describe this style of communication stating that assertive communication means:
Assertive communicators respect the values, thoughts, and ideas of others, speaking in a calm voice while making non-threatening eye contact. Why should you use an assertive communication style?Assertive communication fosters an environment to have an equal, two-way conversation where each individual feels safe to express their feelings. Because this style of communication encourages transparency, it allows individuals to build stronger working relationships. Assertive communicators tend to ask for feedback and feel comfortable providing it to their team members as well. This fosters a culture of continuous growth and improvement. 7 Tips for being an assertive communicator
Parting adviceIn making an effort to understand the 5 communication styles described in this article, not only are you working on your own communication skills but you’re learning about the most effective way to communicate with different types of people you work with. While focusing on how to react to certain individuals and certain situations, you’re going to notice an improvement in your professional relationships and synchronicity with your team. Even better, having this understanding can help reduce stress and avoid conflicts. Forbes reinforces these ideas in their article about communication styles:
Be sure to refer back to this guide on how to identify the 5 communication styles at work whenever you need a reminder, or simply some inspiration. The more you work on understanding these different ways of communicating, the more you’ll feel equipped to manage different personalities effectively. |