Accenture and RSA Extend Multi-Year Application Outsourcing Agreement LONDON; Aug. 20, 2013 – Accenture (NYSE: ACN) has signed an extension to its application outsourcing agreement with RSA for five additional years through the end of 2020. The extended agreement is designed to further reduce RSA’s IT costs, enhance its product offerings and online presence, and improve customer service. Under the agreement, originally signed in 2003, Accenture will continue to provide ongoing development, implementation and maintenance services for RSA’s applications that support the insurer’s commercial and personal lines operations in the UK, including customer relationship management, claims processing, policy administration and back-office applications. Giles Baxter, RSA UK & Western Europe Information Systems and Change Director, said: “Making it easy for our customers to interact with us is extremely important and our relationship with Accenture ensures that we’re able to do this. The extension of our partnership with them reflects their commitment to delivering a superior service while at the same time offering us cost savings and we look forward to continuing the work we do together to deliver what’s best for our customers.” “Insurers need to evolve continuously to address policyholders’ changing needs, and so do their IT systems,” said Simon England, managing director and head of Accenture’s Insurance industry practice in the UK and Ireland. “I am delighted that we have been able to extend our successful application development and maintenance contract with RSA as this is a testimony to the business value Accenture has helped RSA create since 2003. The new arrangement will build on the work we have already done to further streamline RSA’s business processes and improve application design, building and testing.” The initial agreement was extended in 2010 for three additional years through 2015, and has now been extended for five additional years. The application outsourcing services provided to RSA are being delivered through Accenture Property and Casualty Insurance Services, a business service within Accenture’s Financial Services operating group that provides management consulting, technology and outsourcing services to property and casualty insurers. Its services are designed to help insurers achieve profitable growth through product innovation, enhanced customer interactions and reduced operating costs. About Accenture
About RSA # # # Contacts: Molly McDonagh Francois Luu LONDON; Oct. 28, 2010 — Accenture (NYSE: ACN) has signed an extension to its application outsourcing, systems integration and management consulting agreement with RSA for an additional three years through 2015. Under the extended agreement, originally signed in 2003, Accenture will continue to provide development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the UK and Ireland. Accenture will also continue to license and maintain its industry-leading property and casualty policy administration and claims solutions – Accenture Insurance Solution and Accenture Claim Components, which are part of Accenture Software – to support RSA UK’s commercial and personal lines. “This relationship is a key part of RSA’s ongoing programme to enhance our product offerings and online presence, which is essential to provide our customers with world-class service at competitive prices,” said Adrian Brown, UK CEO at RSA. “The extension of this agreement reflects Accenture’s role as a valued business partner to RSA and its ability to help deliver significant cost reductions while providing the basis for enhanced customer service.” “RSA’s commitment to excellence in its processes, operations and technology has made it a benchmark institution within the global insurance industry,” said Mark Robertson, a managing director within Accenture’s Insurance practice. “We look forward to continuing to help RSA in its ongoing efforts to enhance operational efficiency, improve customer service and support growth in the highly competitive UK market.” The extended contract complements a current business process outsourcing (BPO) agreement between the two companies. Under the BPO agreement, Accenture provides RSA UK with front-line customer service and back-office administration services across RSA’s sales, service, claims and customer accounting functions, supporting both direct customer and intermediated business. About RSA With a 300 year heritage, RSA is one of the world’s leading multinational quoted insurance groups. It has the capability to write business in over 130 countries and major operations in the UK, Scandinavia, Canada, Ireland, Asia and the Middle East, Latin America and Central and Eastern Europe. Focusing on general insurance, it has around 23,000 employees and, in 2009, its net written premiums were £6.7bn. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com. About Accenture Software Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products that help our clients achieve high performance. As a dedicated global organization, Accenture Software offers innovative software-based solutions and the unmatched skills of experienced professionals to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. # # # Contacts: Justyna Gnyp Accenture +44 20-7844-0090 +44 750-012-4567 Francois Luu Accenture +33 1 53 23 68 55 +33 6 60 53 84 28 Sean K. Conway Accenture +1 917-452-6444 |
Accenture has signed a multi year
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