How long is Roblox customer service?

How long does ROBLOX support take to reply? from roblox

If you’ve contacted Roblox, you may be wondering what’s taking so long. The good news is that Roblox tends to be pretty responsive, although you may need to wait a day or two for a reply. In this article, we’ll breakdown why they haven’t replied yet, explain what you can do in the meantime, and walk you through other ways you might contact Roblox.

1. Roblox typically responds in 24-48 hours. If you email Roblox or send them a ticket through their customer support page, they should get back to you in a day or so. The Roblox customer support team is only 19 people, and they get over 5,000 messages a day. Wait at least 24 hours to give them time to process your request.[1]

   • If they aren’t busy, they may respond in 18 hours or so.[2]
   • It is totally possible for Roblox customer support to miss your email or support ticket. If they don’t reply in 48 hours, it’s okay to reach out again.

1. 1

   Check their help page first to see if you can solve the problem. Roblox has a general support page at https://en.help.roblox.com/hc/en-us where you can find the most common problems that players run into. Submit your support ticket and give it a day or two for them to reply.[3]

   • You might find solutions for issues with billing, account safety, tech issues, or game mechanics.

2. 2

   Send a second email or support ticket if 48 hours have passed. If Roblox hasn’t replied in two days, go ahead and send in a second email or ticket. You aren’t breaking any rules by doing this. They probably just missed your email or ticket and they should get back to you soon.

   • Check your email’s spam folder before doing this. If your spam filter flagged the message from Roblox. If it did, open it to get your response.[4]
   • Make sure any emails you open come from someone at roblox.com. Don’t click anything you don’t recognize!

1. 1

   Use the Roblox support system. Go to https://www.roblox.com/Support and enter your birthdate. Then, enter your username and the email associated with your account. Use the dropdown menus to select the type of problem that you’re having and enter a short description if necessary. They’ll reach out to you via email with a solution or next steps.[5]

   • Issues you can use this system for include: Safety concerns, account issues, product questions, issues with billing, or exploit issues in the game.

2. 2

   Email Roblox directly at [email protected] If you have multiple questions or your question feels kind of complicated, explain your situation over email. This way, you can walk them through everything you need help with. Only do this if you can’t find relevant information about your problem online or in their support system.

   • For example, if you’re getting a confusing bug that’s keeping you from performing an action in game or your account is corrupted somehow and you don’t know what to do, email them.
   • This will probably take longer than using their support system, since Roblox customer support won’t see your email right away.

3. 3

   Call them at 888-858-2569. Roblox won’t talk to you over the phone if you’re under 18, but they’ll happily talk to your parent. Ask a parent or guardian to call them for you and put it on speakerphone so you can answer questions and ask for the help you need.[6]

   • You can call this number 24 hours a day, 7 days a week. Depending on when you call, you may need to leave a voicemail for a callback number.
   • You may need to provide your account name depending on your issue and who you talk to.

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A lot of people would agree that Roblox is such a fun game. It is a place to enjoy a lot of things. There is a plenty of device options to enjoy playing games on Roblox, including PC, smartphone, tablet, PlayStation 4, and Mac OS X.

Roblox is like a heaven for the gamers as it has a ton of games to choose from. It has everything that you want and need. Everyone, regardless of age, is able to play games on Roblox. It is guarantee that every kind of game is able to be found on this platform.

The community of Roblox is like a home as it is the place where everyone who shares the same interest gathers. Due to the fact that the members meet often, even online without seeing the face directly, the relationship always feels surreal.

In Roblox, there is an official currency called Robux. With this kind of currency, every player is able to get a lot of kind of item for free or for at least a low cost. It seems like the number of the potential outcomes increasing after just a few games.

As a heaven for the gamers, it is not surprising that the games on Roblox vary when it comes to the genres. It makes the players have a chance to play any kind of game that they want and the options are limited. The variations include tycoon games, survival games, simulator games, murder investigations, jail escapes, treasure seeking, and many more.

Your dream game to play is likely to be found on Roblox. There are too many lists of the games that Roblox has and everyday there is always a new one to launch.

Roblox is indeed big and it keeps getting bigger day by day. Bigger platform means more players, which also means more people who question of need help with all the things related to Roblox. In order to answer every question sent by the user, there is the thing known as Roblox Customer Service. Everyone is the team is well trained. They are capable of assisting the users and finding the solutions to the problems that the customers are currently facing.

How long does Roblox support take to respond? The answer to the question varies. According to Roblox Customer Support, they usually give a response in less than 24 hours. Sometimes, the time to response can take up to 3 days. The customer is encouraged to wait fir at least 4 days before sending a follow up mail or a reminder. If you are currently having an issue and is a bit nervous knowing how long it takes for the customer service to response, there is actually nothing to worry about because it is not always the case. Several players have shared their experience on the community that they received a reply in about 20 to 30 minutes after submitting their issues.

The time that the customer service needs to response depends on a lot of factors, including the type of query or the fix requested. Below are some of the main responsibilities of the Roblox Customer Service:

• • They have to respond to emails as soon as they can.
  • They have to reply to tweets.
  • They have to collect the information about the new issues and let the developers know about them.
  • They have to ask the customers for feedback on how to improve the service.
  • They have to make support articles.

The issues that are reported to the Roblox Customer Service also vary. Some people ask a simple password change while some others ask for something serious such as the way to solve the issue when their accounts are hijacked.

Talking about the Roblox Customer Service, there is an interesting article released by Roblox about the behind the scenes look at the Roblox Customer Service. As stated in the article, the team responds to an average of 5,000 separate tickets every week and the number increases on holidays. It is such a huge number for a team that consists of only 19 people. The good news is that everyone is well trained and is able to deal with every aspect of the Roblox user experience. What makes it interesting is the fact that each and every issue is handled by a live person, that explains why the solution that is given is always simple so that everyone in the queue can get a response. Sometimes, they do not know the immediate solution to the problem. In this kind of case, they will usually send a customer the right direction later.

Some issues related to Roblox can actually be found on the official website of Roblox without having to contact the Roblox Customer Service that may take them a while to respond. Before contacting the Roblox Customer Support, it is always recommended to visit the Roblox Help pages every time you have an issue with something related to Roblox. The page has thousands of pages. In order to filter the search, you can use the search bar. When you cannot find the answer to your question, it is time for you to seek help from Roblox Customer Support.

If you want to contact the Roblox Customer Support, there are several ways to choose. The first one is to contact the Customer Service Department by dialing the number 888 858 2569. Feel free to dial the number anytime you want as this service is available 24 hours a day and 7 days a week. The second one is by contact the Roblox Customer Support through email. The email address that you can use is . The last one is by using the online help form of Roblox. In order to fill out the form, you will have to go to the Roblox help website. It is stated that the automated reply generated by Roblox Customer Support will be the one to fix the issue if the issue is specific and can be resolved easily.

AUTHOR BIO

On my daily job, I am a software engineer, programmer & computer technician. My passion is assembling PC hardware, studying Operating System and all things related to computers technology. I also love to make short films for YouTube as a producer. More at about me…